Inbound Sales & Student Support

About this job offer

Job Title: Inbound Sales & Student Support 

Salary Range: P25-35k

Working hours: Monday to Friday

Work Schedule: 6:00 am – 2:30 pm PHT

 

You’ll love coming to work every day if you enjoy connecting with people and making a positive impact from the first interaction. As the Inbound Sales & Student Support specialist, you’ll be the first point of contact for phone and live chat enquiries, supporting students from initial enquiry through to enrolment and ongoing assistance.

 

This is a hands-on, people-focused role where you’ll help convert enquiries into enrolments, provide timely support, and deliver a consistently positive experience, while confidently using systems in a collaborative team environment.

Key accountabilities:

In this role, you’ll be accountable for the following key results:

1. Front‐Line Contact and Enquiry Management

• Be the first point of contact for all incoming calls and live chats.
• Act as the primary first touchpoint for:

-New student enquiries

-Existing student support questions

-CPD and short‐course queries

•  Accurately identify the nature of each enquiry and either:

 Resolve it independently, or

 Escalate or distribute it appropriately using internal systems

 

2. Sales & Enrolment Conversion

• Confidently guide prospective students from enquiry through to enrolment.
• Recommend the most suitable course based on career goals and eligibility.
• Clearly explain:

-Course options, pricing, and intake dates

-Entry requirements and documentation

-Delivery methods and workload expectations

-Payment plans, discounts, and available funding (where applicable)

• Follow up warm leads to close individual enrolments.
• Meet agreed conversion and responsiveness targets.

 

3. Student Support (Level 1)

• Provide first‐level support to existing students, including:

-Course access and navigation in Radar LMS

-Locating course materials and resources

-Basic assignment queries and submission guidance

-Extension requests and support session information

• Escalate academic or technical issues to assessors or specialist teams as required
•  Set clear expectations for timeframes (e.g. marking, certificates) while maintaining a
• positive student experience.

 

4. Systems & Administration Support

•  Log calls, chats, and follow‐ups accurately in Zoho and related systems.
•  Create tickets where issues cannot be resolved immediately.
•  Support the student services team with administrative tasks as needed.
•  Maintain accurate records to ensure seamless handover and follow‐up.

 

5. Product and Process Knowledge

• Develop a strong working knowledge of:

-Company’s products and programmes

-NZQA qualification structures (programmes, strands, micro‐credentials)

-Radar LMS and student workflows

-Internal policies, systems, and escalation pathways

• Commit to a structured learning and onboarding period (expected 3–4 months to full
• proficiency)

 

Under our management framework, EOS, everyone has key accountabilities that are measured, and

some of which are reported on at regular team meetings. For this role, this can include:

• Own first‐contact response by answering the majority of inbound calls and live chats within

agreed service levels, ensuring a professional and consistent first impression of the company.

• Convert new enquiries into enrolled students by confidently recommending suitable courses,

explaining enrolment pathways, and following up warm leads to achieve agreed conversion

targets.

• Resolve student enquiries at first contact wherever possible, including enrolment, access,

and basic LMS questions, escalating only where necessary to reduce disruption to specialist

teams.

• Accurately log and manage enquiries in our systems, ensuring all calls, chats, follow‐ups, and

enrolments are recorded and actioned in line with process expectations.

• Continuously build product, system, and process knowledge to independently handle a

growing proportion of enquiries over time and improve first‐contact resolution rates.

 

What you bring to the role/person specification:

• Strong verbal and written English communication skills.
• Proven experience in sales, enrolment advising, call centre, or customer support roles.
• Ability to confidently handle high call and chat volumes.
• Customer‐focused mindset with strong problem‐solving skills.
• High attention to detail and ability to learn complex information.
• Comfortable using multiple systems and digital platforms.

 

Highly Desirable:

• Experience supporting students or customers in education, training, or LMS environments.
• Prior exposure to Learning Management Systems (as a support agent or student).
• Experience with CRM or ticketing systems (e.g. Zoho or similar).
• Background working with offshore or international education providers.

 

Why you’ll succeed in this role:

 

Our company runs on a management framework known as EOS. That means that as a member of this

team, you will have a leader who:

• Gives clear directions.
• Makes sure you have the necessary tools.
• Acts with the greater good in mind.
• Delegates appropriately.
• Takes time to truly understand your role and how you can help the company.
• Makes their expectations clear.
• Communicates well.

Ready to take the next big step in your career? Join a team where your skills truly matter and your impact is celebrated! Apply now and complete our Pre-Screening Test to fast-track your way through the hiring process. Plus, enjoy a ₱10K signing bonus when you’re selected for the role!

We can’t wait to see the difference you’ll make — your future starts here!