Customer Onboarding Specialist (SaaS)

About this job offer

Job Title: Customer Onboarding Specialist (SaaS)

Salary Range: Php45,000 – Php50,000

Working hours:  8:30 am to 5:00 pm PHT                        

Work Schedule:  Monday to Friday

About the Role

We’re looking for a proactive and customer-focused Customer Onboarding Specialist to join a growing SaaS team. In this role, you’ll help new customers successfully implement and adopt the client’s platform, ensuring they have an exceptional onboarding experience from day one.

You’ll become a trusted advisor, guiding customers through implementation, training, and product adoption while working closely with internal teams to deliver outstanding customer outcomes.

If you enjoy building relationships, solving problems, and helping customers succeed, we’d love to hear from you.

What You’ll Be Doing

• Guide new customers through the onboarding journey, ensuring a smooth and successful implementation.
• Build trusted relationships with customers and become their primary point of contact during onboarding.
• Manage multiple onboarding projects simultaneously while meeting agreed timelines.
• Understand each customer’s business needs and recommend best practices to maximise product value.
• Deliver engaging online product demonstrations and customer training sessions.
• Support customers during testing and pre-launch activities.
• Collaborate with Product, Support, Sales, and Marketing teams to resolve customer issues and improve the customer experience.
• Identify customer risks and opportunities to improve engagement and long-term success.
• Gather customer feedback and provide insights that help improve our products and services.
• Encourage product adoption by introducing new features, updates, and best practices.

What We’re Looking For

Essential

• Minimum 3 years’ experience in Customer Success, Customer Onboarding, Account Management, Business Development, or another client-facing role.
• Experience using AI tools (e.g. ChatGPT, Microsoft Copilot, Gemini, Claude, or similar) to improve productivity, customer communication, documentation, and research is essential. Candidates should be comfortable incorporating AI into their daily workflow while exercising sound judgement and critical thinking.
• Excellent communication and presentation skills.
• Experience building strong customer relationships and managing multiple client accounts.
• Strong problem-solving and organisational skills.
• Confident using video conferencing tools to conduct customer meetings and training.
• Ability to explain technical concepts in a simple and engaging way.
• Bachelor’s degree in Business, IT, Computer Science, or a related field.

Nice to Have

• Previous experience working in a SaaS (Software-as-a-Service) company. 
• Experience onboarding software customers.
• Experience working with international clients.
• Familiarity with CRM and customer success platforms.

Why Join Us?

• Competitive salary package
• Permanent remote work
• Monday to Friday work schedule
• Be part of a collaborative and supportive international team
• Opportunity to grow your career in the fast-growing SaaS industry
• Work with customers across different industries and make a real impact

If you’re passionate about helping customers succeed and enjoy building long-term relationships, we’d love to hear from you.

Apply today and become part of a team that values collaboration, innovation, and exceptional customer experiences.

**A stable internet connection (with backup internet) at home is a MUST**