Relationship Manager Support in Davao Region

About this job offer

Salary

• • Negotiable

Location

• • Davao del Sur, Davao Region

Description

• • The purpose of your role:
    – To assist the Relationship Managers to successfully manage the relationship between the clients within their portfolio and Zeald and to be as efficient as they possibly can be.
    – Take responsibility for the daily running of the accounts within your Relationship Manager’s portfolio and in particular the coordination and administrative activities that are associated with the daily running of the account.
    Key Responsibilities:
    Assist the Relationship Managers to successfully manage the relationship between the clients within their portfolio and Zeald and to be as efficient as they possibly can be. Develop excellent working relationships with the Relationship Managers that you are working with.
    Be responsible for the daily running of the accounts within your Relationship Manager’s portfolio. Key activities include (but are not limited to):
    – Scheduling meetings (both face-to-face and phone/virtual). Rescheduling of meetings where appropriate.
    – Answering phone calls when the Relationship Manager isn’t available.
    – Triggering the relevant tasks and activities in Zeald’s extranet at the appropriate times to inform team members when they need to complete a particular task.
    – Updating extranet notes and activities to keep all team members well informed.
    – Screening the Relationship Manager’s emails and responding where appropriate.
    – Monitoring the Relationship Management dashboard(s) and responding and escalating where appropriate.
    – Following-up things that need following up.
    – Flagging any potential issues and escalating to the Relationship Manager or other staff where appropriate.
    Key Requirements:
    – Excellent english communication skills (both written and phone based) so that you can communicate effectively with your other team members based in both the Philippines and New Zealand and also with our clients
    – Highly efficient. organised and reliable.
    – A high level of accuracy with your work.
    – Some experience in a VA or customer service role would be a plus.
    – A working knowledge of websites and online marketing would be a plus also.
    Working hours: 6:00 am to 2:30 pm and Weekends Off!
    Apply now or email your resume to recruitment@dash10.ph
  • Number of vacancies: 3

Requirements

• Minimum education level: Bachelor´s Degree
• Years of experience: 1
• Language(s): English
• Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
• Availability for travel: No
• Availability for change of residence: No